Page Last Updated 4th January 2014
Use Of The Live Helpdesk
As many issues are data sensitive, mostly regarding payment or of a technical nature, it seemed the best policy was to adopt the live SSL help desk solution offered by our PCI compliant payment processor Zoftar.com (Zoftar Limited). The help desk operates in a secure SSL environment (https) so any data you send is encrypted. Every help desk ticket is responded to within a stated a maximum of 24 hours, typical response times are around 2-4 hours.