As many issues are sensitive, regarding payment or of a technical nature, it seemed the best policy was to adopt the secure live help-desk solution offered by our PCI compliant payment processor Zoftar.com (Zoftar Limited)
The help desk operates in a secure SSL environment (https) so any data you send is encrypted. Every help desk ticket is responded to within a stated a maximum of 24 hours, typical response times are around 2-4 hours. The help desk is manned 24hours a day 365 days a year.
The forums are manned during office hours only 8am - 7pm
The above numbers are country specific business call manager systems. Typical wait times are up to 15 minutes on most days. As you are probably aware from our websites, we are currently upgrading all our sites as our old company Numus Software Ltd has been purchased by UtanU Limited. All telephone numbers, with the exception to the ones above, have had to be changed or swapped.The live help-desk is by far the fastest route to help. Please remember the these are business numbers and are manned at standard business hours in each respective country.
10685-B Hazelhurst Dr. #13077
Water Ma Trout Industrial Est